Política de Devoluciones

Last updated: September 12, 2026

At Nekomo, we want you to love your Cervical Contour Pillow. If for any reason you don't, here's how our return policy works.

60-Day Money-Back Guarantee

You have 60 days from the date you receive your order to request a full refund, no questions asked. We stand behind the quality of our pillow and want you to sleep better, risk-free.

How to request a return

Email us at danielps2011n@gmail.com with your order number and we'll walk you through the process. You don't need to justify your decision.

Condition of the product

We recommend trying the pillow for at least a few nights before deciding, since it can take 5-7 nights to fully adjust. If you do return it, please send it back in reasonably clean, reusable condition.

Refunds

Once we receive your returned item, we'll process your refund within 5-7 business days to your original payment method.

Damaged or defective items

If your pillow arrives damaged or defective, contact us at danielps2011n@gmail.com with photos within 48 hours of delivery, and we'll send a free replacement or full refund — no return shipping required.

Contact

Questions about your return? Email us at danielps2011n@gmail.com.